Refund policy

We hope you love your JJ Clothing order. If you change your mind, you may request a return within 14 days of receiving your order.

After notifying us that you wish to return an item, you have a further 14 days to send the item back.

Returned items should be unworn, unused and, where possible, returned with their original tags and packaging. You may inspect and try on clothing in the same way you reasonably would in a shop.

For change-of-mind returns, the customer is responsible for the cost of returning the item. We recommend using a tracked postal service, as responsibility for the parcel remains with you until it reaches us.

If you cancel your entire order, we will refund the standard delivery charge you originally paid. If you selected a more expensive delivery service, we are only required to refund the cost of our standard delivery service.

Sale and Archive items

Items purchased from our Archive or during a sale may still be returned in accordance with this policy. Sale pricing does not affect your statutory rights.

Faulty, damaged or incorrect items

If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible at hello@jjclothing.co.uk with your order number and details of the problem. Where a return is required because an item is faulty or incorrect, JJ Clothing will cover reasonable return costs.

Refunds will be issued to the original payment method. Once we receive your returned goods, we will process any refund due within 14 days.

Please contact us at hello@jjclothing.co.uk before sending any return. Once your return has been approved, please send it to:

JJ Clothing
Unit 173182, Courier Point
13 Freeland Park, Wareham Road
Poole, Dorset
BH16 6FH
United Kingdom

Nothing in this policy affects your statutory rights.